Support
Frequently asked questions
Honest answers about how TradeBull works. Not financial advice.
What is TradeBull?+
TradeBull is an automated copy-trading software platform for Binance USDT-M perpetual futures (BTCUSDT). Clients connect their own Binance API keys; masters place trades that are copied proportionally by balance %. The platform does not hold your funds.
Is this an investment or guaranteed returns product?+
No. We do not promise fixed returns, daily profit, or capital protection. You can lose part or all of your trading capital. Past master performance does not guarantee future results.
How do I pay for the service?+
Clients pay a USDT profit share only after profitable copied trades close — not a monthly subscription for copy access. Masters earn commission from copier profits per platform rules.
Are my Binance funds safe on TradeBull?+
Funds stay on your Binance account. We use AES-256 encrypted API keys, require withdrawals disabled on API keys, and recommend IP whitelisting our server. We never ask for your Binance password.
How do I start copying a master?+
Register → connect Binance API (Reading + USDT-M Futures) → accept Terms of Service → wait for admin copy assignment or use a referral link that auto-assigns a master.
What if my API disconnects?+
Copy trading pauses until you update keys in Settings. You remain responsible for open positions on Binance. Fix IP whitelist and permissions, then reconnect.
Can I stop copying anytime?+
Yes. You control your Binance account and can pause copy subscriptions per platform rules. Open positions may need to be managed on Binance.
Who do I contact for support?+
Email support@tradebulls.click for account, API, or billing questions.
Still need help? support@tradebulls.click · Terms